Refund policy

Refund Policy – Rocky & Sandy

At Rocky & Sandy, we take pride in delivering premium quality edible 24K gold leaf products. Due to the hygienic and consumable nature of our products, all sales are final and non-refundable.

However, refunds or replacements may be considered under the following conditions:

• The product received is damaged during delivery
• The wrong item was delivered

To be eligible:

• You must contact us within 48 hours of receiving your order
• Provide clear photo or video evidence of the issue

Approved cases will be eligible for:

• Replacement of product, or
• Partial/full refund (case-by-case basis)

We do not accept refunds for:

• Change of mind
• Improper handling or storage after delivery

For assistance, please contact us via email at rockynsandyofficial@outlook.com.